Refund policy

REFUNDS, RETURNS, AND EXCHANGES

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

    Refunds are not available under the following circumstances:

    • Order does not arrive due to an incorrect address provided by the customer;
    • Order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).

    How do refunds, returns, and exchanges work?

    • In case the product is damaged or incorrect product, you are required to submit a photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
    • If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
    • Missing order: In case a package is delivered (based on tracking number update) but claim that you did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.

    If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

     How do I request a refund, return, or exchange?

    Handling returns is an essential part of running a business and our fulfillment provider "Sellvia" is here to help! We have put together the following steps to make this process easier:

    1. In the event of a refund, return, or exchange request, contact our Customer Support team via email at support@yummylogy.com and include any evidence information, if required.
    2. After we have approved the order refund, return, or exchange, the product must be returned to the warehouse at the following address: 15795 ROCKFIELD BLVD SUITE G IRVINE, CA 92618, USA.  
    3. Please return the product and provide a tracking number.
    4. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund minus the shipping cost will be credited back to the card or original method of payment on file.
    5. In order to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned.