Support
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🛒 Order support
How does "Buy on Amazon" work?
Most products on yummylogy.com are reviewed picks that fulfill via Amazon.com. When you click "Buy on Amazon", you're taken to Amazon's product page where you complete checkout, payment, and shipping with them — using your existing Amazon account.
YummyLogy earns a small affiliate commission on qualifying purchases, at no extra cost to you. This is how we fund the editorial work and the rules engine.
Where's my order? How do I track it?
Since checkout happens on Amazon, order status and tracking live in your Amazon account: amazon.com/orders. We don't have visibility into your Amazon order or the shipping carrier.
How do I return something or get a refund?
Returns and refunds are handled by Amazon under their return policy: start at amazon.com/orders → find the item → "Return or replace items". YummyLogy can't process refunds on your behalf.
Are prices on YummyLogy current?
Prices update on a delay. Amazon's product page always shows the current price and is the source of truth — please verify before completing a purchase.
The product I bought isn't what I expected — who do I contact?
For issues with the physical product, packaging, or shipping: Amazon customer service. For feedback that the YummyLogy verdict or description was misleading: email hello@yummylogy.com with the product link. We take editorial corrections seriously.
📱 App support
Where can I get SmartChoice?
SmartChoice is free on iPhone (App Store) and Android (Google Play). No account is needed to start scanning. Read more about the app →
What can the app scan?
Food, cosmetics, cleaning products, supplements and pet food — the category is detected from the barcode. No barcode? Photograph the ingredient label, paste the ingredients, or search.
A product wasn't found, or the verdict looks wrong.
If a product isn't found, use add this product in the app to send a photo of the label — it's read and added after review. If a verdict looks wrong, use report an issue on the product to send the current label; every report is reviewed.
Where do I get app help, privacy and terms?
SmartChoice has its own support page, privacy policy and terms. For anything else about the app, email support@smartchoice.fyi — include your phone model and the barcode if it's about a specific scan.
Understanding verdicts
What does the YummyLogy verdict actually mean?
Every product we cover gets two layers of assessment:
The binary verdict — Approved, Caution, or Not Approved — based on whether any ingredients hit our rules-engine flag list (artificial flavors, refined seed oils, artificial sweeteners, chemical preservatives, certain dyes, etc.).
The quality tier — Premium, Good, Standard, or Industrial — measured within a product category. A premium olive oil is cold-pressed, single-origin, monovarietal; a standard one just clears the basic bar.
Why was a product I expected to be Approved marked as Caution?
The most common reason: a product is otherwise clean but the label doesn't claim a quality signal we treat as required for full approval — for example, an olive oil that doesn't claim "cold pressed" or a honey that doesn't say "raw". We can't tell from the label that it isn't those things, so we don't assume that it is.
Expand "Why this verdict?" on any product page to see the exact checklist of what we matched, what we flagged, and what was missing.
Where do your ingredient rules come from?
Our rules engine cross-references each ingredient against regulatory and scientific sources — 13 named regulators, including the European Commission, FDA, Health Canada and IARC. We also layer on YummyLogy editorial rules — for example, escalating modified food starch to Not Approved because of how broadly it acts as a stand-in for whole foods.
Product data itself comes from Open Food Facts (3M+ items) and USDA FoodData Central.
I disagree with a verdict — can I appeal?
Yes. If you're a brand and we got a product wrong (e.g. parsed an outdated formulation), email editorial@yummylogy.com with the product link and the current ingredient list. We'll re-scan within a few business days.
If you're a shopper and want to suggest a new rule (e.g. a preservative we don't catch yet), use the contact form below and tell us what we're missing.
Editorial & partnerships
I'm a brand — how do I get listed?
Email editorial@yummylogy.com with your Amazon ASIN (or the product page URL) and a short note on what makes the product distinctive. We don't charge for listings — products are evaluated on the same rules everything else goes through.
Can I suggest a new ingredient rule or quality attribute?
Yes — send the ingredient name plus any regulatory references (FDA, EFSA, etc.) to editorial@yummylogy.com. We review suggestions in batches.
Press / partnerships
For media inquiries, partnership proposals, or API access for third-party apps, reach hello@yummylogy.com.
Still need help?
If your question isn't covered above, we read every message. Best response time is on weekdays.
Send us a message hello@yummylogy.com